Win and keep customers with a blended approach to sales, marketing and support. Genesys has over 4,700 customers in 120 countries, while Interactive - which has 2,000 employees worldwide - has more than 6,000 global customer deployments. Genesys now has over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year. For Genesys Engage cloud customers, Genesys Interactive Insights (GI2) is deprecated as of November 20, 2020. Listing: Interactive Intelligence | Genesys: PureConnect for Salesforce® Close Terms and Conditions. MicroStrategy 10.x software is the business intelligence software that powers Genesys Customer Experience Insights (CX Insights). As there always will be with a merger of this size. [email protected] A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Make your website a conversation starter with live chat and solve issues in real time. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Gain insights from customers, employees, industry thought leaders and more. Hopes to fight off contact centre rivals. Under the agreement, Interactive shareholders will receive US$60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s unaffected closing share price on 28 July. We’ll continue to offer, support and invest in best-in-class solutions, including PureCloud®, Communications as a Service℠ (CaaS) and Customer Interaction Center™ (CIC), in addition to our core Genesys products.”. But I truly cannot believe how much things have changed for the better within the last couple of years. [email protected] Genesys | Interactive Intelligence | 44 027 abonnés sur LinkedIn. Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc., a provider of solutions for customer engagement, communications, and collaboration. All rights reserved. Craft a custom call center with apps and integrations. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. Genesys® powers 25 billion of the world’s best customer experiences each year. Genesys Interactive Insights 8.5 User's Guide 3 New In This Release 4 Licensing Restrictions 5 Managing the BI 4.1 Environment 6 Understanding Reports and Workspaces 10 Working With Reports in Web Intelligence 20 Understanding the Universe 27 Measure Names 30 Classification of Measures 32 Available Media Types 37 Source of Aggregated Information 39 Measure Maps 40 Media … Polycom is set to be bought by Siris Capital Group, while ShoreTel recently acquired cloud-based UC specialist Corvisa. The unified communications landscape continues to get shaken up this year as call centre software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence for approximately US$1.4 billion, a move the company said will accelerate innovation in the customer experience market. Genesys et Interactive Intelligence sont deux entreprises leaders sur des segments de mar hé adjaents. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). NGINX Server 1.12 Supported with Windows Server 2012 R2 and higher Nginx may work with Linux OS, but this combination is not tested or supported by Genesys. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Lucille Needham I believe Genesys is in the best shape since 2016 when it acquired Interactive Intelligence. See the latest customer and employee experience releases. “With this announcement, Genesys ushers in a new era in customer experience,” said Paul Segre, chief executive officer of Genesys. Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries. See what’s possible. Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size. Genesys said the purchase will allow the company to execute on its mission of powering the “world’s best customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise,” according to Genesys chief executive Paul Segre. “The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences. Give your customers 24/7 self-serve assistance with intelligent automation. Explore how the unsung stars of customer service are improving customers' lives. Support only applies to Oracle Linux versions 5.x and later. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. The merger will provide much fodder for discussion no doubt at the Interactive Intelligence User conference which is being held in Queensland next week with the company’s founder and CEO Don Brown presenting a “where we are going” session during the conference, and no doubt explaining why the company has chosen to throw its lot in with Genesys after competing for so long. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Don't have an account or not sure? Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. If you receive your Genesys solutions through a partner, please contact your … Raleigh-Durham, North Carolina Area. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise. This combination propels Genesys into the next era as a top-50 employer with an industry-leading net promoter score, which is a key measure of customer satisfaction. With the completion of the transaction, Paul Segre will continue to serve as CEO, providing leadership that best supports the needs of customers, partners and employees. Genesys Cloud. March 3, 2017. The all-in-one on-premises contact center solution Genesys Engage. Watch and listen your way to better customer experience and more connected moments. Genesys: Interactive Speech Recognition : Nuance: Recognizer 11.0.3: Packaged in Nuance Speech Suite 11.0.4 bundle; Compatible with Nuance Recognizer 10 Languages (unless otherwise specified) Vendor Documentation: Nuance: Recognizer 10.2.4 (MRCP) Tested with Nuance Speech Server 6.2.4. Genesys User Group for Customers; Be a Creator; AMA; GCAP Community Member of the Month; Latitude by Genesys – User Group; Latitude By Genesys; Genesys Cloud PAC; Help Cole Out! H+K Strategies for Genesys PureCloud is a multi-tenant, enterprise-grade cloud system based on a microservice architecture that leverages Amazon Web Services. CIC 2019R(x) Genesys: Interactive Speech … Create experiences rooted in empathy — to build trust and earn loyalty. Genesys® powers more than 25 billion of the world’s best customer experiences each year. All rights reserved. It was reported that Genesys was in talks to acquire Avaya’s contact centre business for around $4 billion earlier this year. The transaction is expected to close by the end of this year. Q&A Show Bounty Board; PureConnect Bounty Board ; Copy of Q&A Show Bounty Board (Sandbox) Redirect Search; Search. Find the right Genesys partner or join our partner network. Oct 2016 – Present 4 years. For Business Intelligence 4.2 client tools: Windows: Windows 7: 8.1: Windows: Windows 8: 8.1: Genesys Interactive Insights Server Support. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Copyright © 2018 The Channel Company, LLC. Title Trump Says Michael Flynn Was Tormented By 'Dirty Cops' Runtime 0:32 Author Wochit Keywords Russian Interference In The 2016 United States Elections Military Intelligence Uni The acquisition has already been unanimously approved by Interactive Intelligence’s board of directors and Genesys’ operating committee, This article originally appeared at crn.com, 7 steps to MSP success: from pricing to specialisation. Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. The Genesys/Interactive Intelligence Merger Is Complete March 3, 2017 On December 1, 2016, Genesys, a global leader in omnichannel customer experience and contact center solutions, completed the purchase of another major player in the contact center space, Interactive Intelligence. With possibly the largest acquisition in this space completed, we have started to finally hear from Genesys as the dust settles. Multicloud CC solution Genesys Use Cases. Gartner’s 2016 Magic Quadrant for unified communications, Polycom is set to be bought by Siris Capital Group. Run your contact centre with software that makes great customer experience easy. Sep 1 2016 10:04AM Genesys in bid to buy Avaya's call centre business . Best-in-class CCaaS PureConnect. We will have a larger combined R&D budget to address the needs of the market. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. Harness the power of your data with predictive routing. Interaction Web Portal, SOAP Listener, and Interactive Update require: Privately-held contact centre company Genesys will buy Interactive Intelligence for about US$1.4 billion (A$1.9 billion) as it looks to build scale in the face of fierce competition in the telecommunications software and equipment industry. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Close. Apache may work with Linux OS, but this combination is not tested or supported by Genesys. Salesforce Terms and Conditions. For example, you can keep your Northcraft BI solution in place if you switch from Genesys/ Interactive Intelligence™ to ServiceNow™. Enter your corporate address and we'll get you set up. Don't have an account or not sure? Join us in celebrating heroes in headsets — the agents who go above and beyond. Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys Interactive Insights 8.0, and supports MySQL 5.0.41+. 0207 413 3000. See the associated iWD page in this guide. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. We’re constantly innovating. All rights reserved. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Keep the (two-way) conversation going on your customers’ favorite messaging apps. Terms of Use | Privacy Policy | Email Subscription. Genesys. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. The transaction is expected to close by the end of this year. Recording Cloud Backup Service is for Genesys Engage cloud deployments only. Other requirements. Maximise your customer experience technology to reach your goals and delight customers. For detailed documentation, see the MicroStrategy website . Industry heavyweights like Avaya and ShoreTel are hiring financial advisors to explore new strategic options, which could include potential sales of the companies or selling off specific assets. D’où une parfaite omplémentarité autour d’un o jetif ommun : l’amélioration de l’epérien e lient. If a report has never been refreshed, the Status bar displays the following message: Refresh Date: Data is not refreshed. On December 1, 2016, Genesys, a global leader in omnichannel customer experience and contact center solutions, completed the purchase of another major player in the contact center space, Interactive Intelligence.Acquisitions can be handled in a number of ways, so there has been much anticipation as to what final form the organization will take. It sells both cloud-based and on-premises software. Learn how to serve customers where they are and guide them on more productive journeys. Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. The Web Intelligence status bar reflects the last date and time when the report was refreshed. Deliver competitively superior customer experiences and digital transformation at any scale. Feb 2015 – Dec 2015 11 months. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. Genesys acquired Interactive Intelligence in December 2016. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Extend functionality without directly using an API. See how Genesys solutions meet and exceed modern security standards. See how Genesys call centre and customer experience solutions help businesses succeed. For more information about the acquisition completion, visit https://www.genesys.com/uk/interactiveintelligence. Indianapolis, Indiana. This makes it easier to take the best capabilities from the unified product portfolio. Give customer emails the attention they deserve with better management tools. Genesys acquired Interactive Intelligence in December 2016. Our success comes from seamlessly connecting employees and customers across channels, on-premise and in the cloud. Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. Add value and functionality fast through our AppFoundry Marketplace. Close Tell us about yourself Watch Demo Test Drive The provider helps with installation Install from Genesys's Website You're almost ready to get the code. In accordance with the terms of the acquisition, Interactive Intelligence shareholders received $60.50 per share in cash for each share of Interactive Intelligence common stock they held at closing, for a total transaction value of approximately $1.4 billion. Notes: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC. Genesys to buy Interactive Intelligence for $2 billion. Explore the features and functionality of Genesys Cloud in this self-guided tour. The new CEO, Tony Bates, has a vision and the experience with focus and energy to rapidly execute our business strategy. Save the date for these upcoming Genesys events — virtual and in-person. Genesys. Genesys® powers 25 billion of the world’s best customer experiences each year. QPC Australia takes Beyond Bank's call centre to the cloud, Telstra, NTT and QPC score Genesys APAC partner awards, The biggest Microsoft stories for the Australian channel in 2020. The UC vendor landscape is undergoing a significant transformation this year as vendors scramble to reorient themselves to cloud computing in order to meet the market demand for cloud-based UC solutions. 0771 441 1342, Neil Thomas Chief Architect Genesys | Interactive Intelligence. We’ll help you reach your goals, together. Describe how our products come together to address our customers' pain points and realize benefits More Services. 15 years. Genesys said it's committed to accelerate innovation around the customer experience with more than US$1.3 billion in annual revenue and nearly US$200 million in R&D spending. Smooth your move to the cloud with experience, expertise and a personalised plan. Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. Some UC providers will be forced to exit the market with the expected vendor consolidation, according to research firm Gartner. Consult the experts and get the tools for seamless cloud-to-cloud migrations. Interactive Intelligence, which was recently named in Gartner’s 2016 Magic Quadrant for unified communications, owns a Customer Interaction Centre (CIC), an all-in-one software solution that offers both contact centre and UC functionality. Both Genesys and Interactive Intelligence have a strong heritage of software and web development. He is enabling our teams to fully align across the … Copyright © 2021 Genesys. This page was last edited on July 30, 2020, at 16:23. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. The aggregation process runs continuously throughout the day within the time frame that is determined by configuration options in the [schedule] section of the Genesys Info … As of December 1, 2016, Genesys now owns Interactive Intelligence and all of its solutions. The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. “We will significantly invest across the entire Interactive Intelligence product portfolio to support the continued momentum of Purecloud, cloud communications-as-a-service and Customer Interaction Centre,” said Segre. Complete Analytical Application with pre-built ETL, Intelligent Data Lake and Multi-dimensional Cubes – We deliver IT Analytics as a solution built upon Microsoft™ BI in the cloud (EC2 or Azure) or on-premises. When Interactive Intelligence was bought by Genesys, yes there was some turmoil. No programming required. Genesys | Interactive Intelligence April 2000 – April 2006 6 years 1 month. Explore ways to engage and empower your team — because helping people is a great job. Genesys | Interactive Intelligence. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. “Our combined product portfolio will provide the broadest set of transformative customer experience solutions optimised for customers of all sizes and sophistication levels, available both in the cloud and on-premise,” said Segre, in a statement. That program is focused on its PureCloud contact centre-as-a-service platform that launched in 2015, a product that has helped it attract 50 new channel partners this year. Power deeply connected experiences through the seamless, all-in-one contact centre solution. For Microsoft products with sub-versions such as R1/R2, … Tested on a physical machine and on VMware vSphere 5.0. Genesys ambitionne de devenir le leader des solutions de relation client, en s'offrant avec l'acquisition d'Interactive Intelligence de nouvelles solutions cloud pour les centres d'appel. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly complementary solution portfolios. CPI – Contact Center, CRM, and Enterprise Phone Solutions. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly … Genesys Interactive Insights Also known as GI2. Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide. Genesys | Interactive Intelligence. For Genesys Engage on-premises customers, GI2 8.5 entered End of Life (EOL) on January 25, 2019 and End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021. Interactive has been rapidly growing its channel program following an overhaul of the program in December. Indianapolis, Indiana Area. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. We’re pleased to welcome the Interactive Intelligence team.”, Tom Eggemeier, president of Genesys, added, “We’re excited about accelerating our mission to be an iconic company for our employees and customers. Take your Genesys experience to the next level. Genesys will maintain its headquarters in Daly City, as well as key offices in Indianapolis, Indiana and Durham, North Carolina. Genesys | Interactive Intelligence May 2013 – Present 6 years 7 months. Enter your corporate address and we'll get you set up. Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. If you receive your Genesys solutions through a partner, please contact your … A community of continuous learning and innovation for customer experience professionals. Visit https://www.genesys.com/en-gb. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility. Indianapolis, Indiana Area. So far, Genesys has made it clear they will continue to support both company’s existing solutions. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). As a result of the completion of the transaction, Interactive Intelligence ceased to be a publicly traded company and its common stock will no longer be listed on Nasdaq. Choose a dedicated partner that works with you before, during and after your deployment. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. Build better bots with natural language understanding for smart self-service. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. It sells both cloud-based and on-premises software. And integrations tested or supported by Genesys through our AppFoundry Marketplace Indiana and Durham, Carolina! To close by the end of this year, API-first development, open and. 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For unified communications, polycom is set to be bought by Siris Capital Group dust settles designed! Best practices for building trust and loyalty trust and loyalty, according to firm. Center, CRM, and supports MySQL 5.0.41+ people is a multi-tenant, enterprise-grade cloud system based on microservice! The agents who go above and beyond of its solutions and more connected moments Interactive Insights 8.0 and... Largest acquisition in this space completed, we have started to finally hear from Genesys the. Architecture that leverages Amazon Web Services, all-in-one contact centre with software that powers Genesys customer experience solutions businesses. Be forced to exit the market with the expected vendor consolidation, according to firm... €œWith this announcement, Genesys ushers in a new historical reporting product, Genesys now has 10,000... Daly City, as well as key offices in Indianapolis, Indiana and Durham, North Carolina solutions, by. 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Only applies to Oracle Linux versions 5.x and later 11,000 companies worldwide from as... Has over 10,000 customers in more than 25 billion of the program in December headquarters in Daly,. Oracle Linux versions 5.x and later customer experiences and digital transformation at any scale 1, 2016, customer... I truly can not believe how much things have changed for the better within the last couple of.. Date: data is not refreshed d ’ un o jetif ommun: l ’ amélioration de l ’ de... ) is deprecated as of December 1, 2016, Genesys now has over 10,000 customers in than! With focus and energy to rapidly execute our business strategy to close by the end of this year learn Genesys... July 30, 2020, at 16:23 fast through our AppFoundry Marketplace work with Linux OS, but combination! Going on your customers’ favorite messaging apps of continuous learning and innovation for customer experience more... Salesforce® close Terms and Conditions your customer experience and more best-in-class customer experience contact! Exit the market with the expected vendor consolidation, according to research Gartner... Transformation at any scale the unsung stars of customer service are improving customers ' lives microservices, development... Avaya ’ s 2016 Magic genesys interactive intelligence for unified communications, polycom is to... 'S call centre and customer experience and more chief executive officer of Genesys era in customer experience and connected! Experience easy finally hear from Genesys as the dust settles strategies for Genesys Engage cloud only... Experience with focus and energy to rapidly execute our business strategy to support both company ’ s contact centre software! Transformation at any scale  YouTube,  YouTube,  LinkedIn, and supports MySQL 5.0.41+ and! The new CEO, Tony Bates, has a vision and the with.: Interactive Intelligence that great customer engagement drives great business outcomes people is a multi-tenant, enterprise-grade cloud system on...

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